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SecTrail MFA license management and support resources.

License​

View and manage your SecTrailMFA license details and active user information.

SP Manuel Giriş Formu

License details

License Information​

Displayed Information:

FieldDescription
CompanyOrganization name registered with the license
User LimitActive Users / Total Limit (e.g., 150/200)
License TypeDemo License or Subscription
Support End DateLicense validity expiration date
Push SubscriptionActive or Inactive (mobile push notifications)

Support End Date​

Critical Information

Your license is valid until the Support End Date. After this date, service interruptions will occur and the system will stop working.

After Date Expiration:

  • All authentication services are stopped
  • RADIUS service stops working
  • Users cannot log in
  • Management panel access is blocked
  • System becomes completely inactive

License Renewal:

⚠️ To avoid service interruptions, ensure your license
is renewed before the Support End Date.

Recommended: Request renewal at least 30 days in advance.

User Limit​

User Limit shows the maximum number of unique users allowed per month.

User Limit Format:

150 / 200
│    │
│    └─ Total Limit: Maximum 200 users this month
└────── Active Users: 150 users authenticated this month

User Limit Rules:

1. Monthly Reset:

  • User count resets on the first day of each month
  • Previous month usage is not carried over
  • Everyone starts from zero in the new month

2. Username-Based:

  • License is counted per unique username
  • LDAP: sAMAccountName or UPN
  • Local: Username

3. Device-Independent:

  • Same username from different devices counts as one user
  • Example: john@example.com logging in from PC, phone, and laptop = 1 user

4. Existing Users Protected:

  • Users listed in the "Users" table continue to authenticate without issues
  • Users who logged in at least once this month are free for the rest of the month

5. New Users Blocked (If Limit Full):

  • If limit is full, new users (not in active user list) will receive authentication error
  • Monthly reset or limit increase required

How User Counting Works​

Processing Logic:

A user is counted once per month on their first authentication. If the same user (same username/UPN) authenticates again from any device within the same month, they are NOT counted again. The user list is reset monthly.

Users Table​

Shows all users who authenticated during the current month with their last login timestamps. These users can continue authenticating even if the limit is full.

Behavior When Limit Is Full​

Full Limit Scenario

When user limit is full (200/200), new users are blocked but existing users are not affected.

Who Is Affected:

✅ Users In "Users" Table:

  • Can authenticate normally
  • No restrictions
  • Full access for the rest of the month

❌ New Users (Not In Table):

  • Authentication fails
  • Error message: "User limit exceeded, please contact your system administrator"
  • RADIUS: Access-Reject
  • Logs: "License user limit exceeded"

Solutions:

1. Increase License Limit:

  • Contact SecTrail support
  • Request license upgrade
  • Receive new license key and update system
  • Immediate solution (recommended)

2. Wait for Monthly Reset:

  • Automatically resets on 1st of month
  • All users can login again
  • Temporary solution

3. Optimize User List:

  • Disable unused accounts
  • Remove unnecessary test accounts
  • Restrict user access with LDAP groups

Download Application Key File​

Export license information and active user list for record keeping and audit purposes.

License Analytics​

View and analyze monthly license usage statistics. Track how many users used the system each month.

License Alarm​

The License Alarm system automatically monitors your license status and sends email notifications when certain conditions are met.

SP Manuel Giriş Formu

License alarm configuration

Alarm Types​

1. Days Until License End:

Receive notifications based on how many days remain until your license expires.

Configuration:

Threshold: 30 days Result: Alarm triggers 30 days before license end date

Recommended Threshold Values:

  • 60 days: Early warning, start renewal process
  • 30 days: Standard warning, request renewal
  • 15 days: Critical warning, urgent renewal needed
  • 7 days: Final warning, risk of service interruption

2. License User Limit Percentage:

Receive notifications when you reach a certain percentage of your user limit.

Configuration:

Threshold: 85% usage
Result: Alarm triggers when usage reaches 85%

Example:
- Limit: 200 users
- 85%: 170 users
- Current: 168 users → NO alarm
- Current: 171 users → ALARM TRIGGERED
- Email: "User limit reached 85.5% (171/200)"

Recommended Threshold Values:

  • 75%: Early warning, plan capacity
  • 85%: Standard warning, evaluate limit increase
  • 90%: Critical warning, urgent limit increase needed
  • 95%: Final warning, new users will soon be blocked

Multiple Alarm Example​

You can set up alarms for both expiration date and user limit:

How It Works​

The system automatically checks license status daily. When the license end date or user count reaches the configured threshold value, it sends an email notification to the specified recipients.

Contact​

24/7 Support​

📧 Email: support@sectrail.com 📞 Phone: +90 850 222 0268

License Request​

To obtain a new license or renew your existing license:

  1. Copy your App Key and Dossier information from the License page
  2. Send this information to the support team
  3. Enter the License Key you receive in the system